Terms of Service

Quality Guarantee

We want you to be completely satisfied with your SoulBursts product and know we are taking the best possible care of your loved ones ashes.

We are proud to offer my SoulBursts Guarantee on all products.

If any mistakes have been made in creating, fulfilling, or shipping your order, please email us immediately and we will do our best to make it right.


Sending Your Order

All orders must be accompanied by the printed Order Confirmation. If you are unable to print the Order Confirmation, then include your full name and the Order Confirmation number when sending me ashes without a printed Order Confirmation.


Order Changes & Cancellations

Please double-check your order at Checkout and before sending me the ashes. Review your printed Order Confirmation to make sure all options are correct and you are confident about the order you are placing.

Order Changes: Prior to mailing me the ashes and Order Confirmation, changes and cancellations can be made via email. Do not mail your changed order until you hear back from us.

If you have already mailed your order, we will do our best to correct changes to an order. However, we are only able to stand behind what is on the Order Form we receive at the studio.

Order Cancellations: Please note that order cancellations are accepted up to 30 days after the order has been placed. Once your cremation art glass piece has already been custom-made, we are unable to accept your cancellation.


Return Policy

All SoulBursts Cremation Glass Art is custom-made for you and are one-of-a-kind products. Your piece will be similar to what you see in the photographs — but please be aware even like-kind pieces made in the same order are never identical.

If you are truly not satisfied with a SoulBursts product, please contact us and we will set up a time to have a phone conversation with you to solve the issue.

Custom requested color schemes are not guaranteed.

You may return SoulBursts Glass Urns as long as they are in like-new condition within 30 days.


Shipping Terms

Your purchase price includes UPS Ground shipping to one physical address per order within the Contiguous United States. Additional fees for shipping to Hawaii and Alaska will apply.

Expedited UPS shipping methods are available at Checkout and will incur additional expense.

If you have a specific deadline, please contact us prior to placing an expedited order to make sure our glass blowing schedule can accommodate your timeline.

*Delivery dates are subject to holiday schedules and inclement weather.


Damaged or Lost Shipments

We understand how precious your loved one’s ashes are to you. We carefully check and pack each order prior to shipment.

We use UPS as my shipping partner because we believe UPS has the best tracking system available.

However, mistakes can happen. In the unlikely event your order is lost or miss delivered please contact UPS immediately. You will need your tracking number. If your SoulBurst arrives damaged please contact us. Please save and photograph the box and packing and the damage to the SoulBurst and send them to me. I will do my best to assist you in finding a resolution.


Becoming a Wholesale Buyer

Wholesale buyers are welcome. To establish this relationship, please contact me.


Variations in SoulBursts Cremation Glass Art

Each SoulBursts Cremation Glass Art is an artistic creation. Each one is handmade, and no two are ever alike. There will always be slight variations in the size, shape, color, and design of each SoulBursts piece.

Ashes are as unique as the loved one was and do not always look the same. The ash will interact differently with 2,100-degree heat during the making of your cremation glass piece, and this can change the appearance of the ash.

Common differences between individual pieces may include:

  • Large and or small bubbles or no bubbles at all in the ash.
  • Ashes that are white, off-white, or gray in appearance. Occasionally they are even black.
  • A very small amount of ash that may be seen on or near the surface of a piece.
  • Bubbles inside the piece. This is part of the process and not a fault.

All of these variables are natural and to be expected.


Acceptance of Terms

Any use of this site signifies your acceptance of all SoulBursts polices.

If you do not agree to these policies, please do not use the SoulBursts site.

Your continued use of the SoulBursts site following posted changes to this policy will be deemed your acceptance of those changes.